Thank you for choosing freshcuphousellc.shop. We specialize in selling mugs, beer glasses, cocktail glasses, and other glassware, and are committed to providing customers with a clear, fair, and transparent return and exchange policy.

Please read the following terms carefully before applying for a return or exchange.

I. Scope of Application
This return and exchange policy applies to:
All orders placed on this website.

II. Eligible Returns and Exchanges
You can apply for a return or exchange in the following situations:

1. Damage During Transportation
   If the product is damaged during transportation, please:
   Contact us within 7 days of receiving the goods
   Provide clear photos (of the outer packaging and the product’s condition)
   Provide the order number
   We will arrange for a replacement or refund based on the situation.
2. Quality Issues
   If the product has a manufacturing defect or quality issue:
   Please submit an application within 7 days of receiving the goods
   Provide a description of the problem and relevant photos
   After verification, we will arrange a replacement or refund.
3. Return of Unused Goods
   Goods eligible for return may be returned if they meet the following conditions:

• The product is unused.
• The original packaging is intact.
• There is no man-made damage.
• The application must be submitted within 14 days of receipt.
• Return shipping costs are borne by the buyer (unless due to quality issues).

III. Situations Where Returns/Exchanges Are Not Supported

• Returns/exchanges are generally not supported in the following situations:
• Used or washed products.
• Cracks or scratches caused by human error.
• Beyond the return period.
• Clearance sale items.

IV. Refund Process

• Customer submits an application and provides relevant documents.
• We review and confirm eligibility for return.
• Customer returns the product as required.
• Refund will be arranged after acceptance.
• Refunds will be processed via the original payment method and typically take 5–10 business days to complete (the exact time depends on the bank or payment institution).

V. Limitation of Liability

• We are not liable for losses caused by the following:
• Improper use or storage.
• Glass breakage due to extreme temperature differences.
• Failure to follow the instructions for use.
• Please follow normal safety procedures when using cups/glasses.

VI. Contact Us
For returns or exchanges, please contact:
Company Address: 5990 North Dame Ave, APT 119
CHINO, CA 91710
Email: help@freshcuphousellc.shop
Phone: 2135292420

Please include your order number and a description of the problem in your email so we can process your request quickly.