Welcome to the FAQ center at freshcuphousellc.shop. The following content covers the most frequently asked questions customers have about mugs, beer glasses, and cocktail glasses during the sales process. If you don’t find the answer you need, please contact our customer service team.
I. Product-Related Questions
- What materials are your mugs made of?
Our products, depending on the style, are made of high-quality ceramic, glass, borosilicate glass, or stainless steel, meeting food contact safety standards.
- Are the mugs dishwasher and microwave safe?
Ceramic mugs are generally microwave and dishwasher safe.
Most glass beer glasses and cocktail glasses are dishwasher safe (top rack recommended).
Stainless steel mugs are not microwave safe.
Please refer to the product page for detailed usage instructions.
- Do you support customized logos or designs?
Sorry, we do not support corporate logo printing, customized designs, or exclusive packaging design services.
II. Order and Payment Questions
- What payment methods are accepted?
We accept major credit cards and online payment methods, subject to availability on the checkout page.
- How long does it take to ship after placing an order?
In-stock products typically ship within 1-3 business days.
III. Logistics and Delivery
- Do you offer international shipping services?
No, we only provide domestic shipping within the United States.
- How are shipping costs calculated?
Shipping costs are automatically calculated based on order weight, volume, and delivery address. Dedicated logistics solutions are available for bulk orders.
- What if the goods are damaged in transit?
If you receive damaged goods, please contact us within 7 days and provide photos. We will arrange for a replacement or refund.
IV. Returns and Exchanges
- Can I return items?
Unused products in their original packaging can be returned within the specified time.
Customized products generally do not support returns without a reason (except for quality issues).
- How long does a refund take?
After approval, the refund will be returned to the original payment account within 5-10 business days.
